At BACASEMULA SDN. BHD., we strive to ensure customer satisfaction with every purchase. This Return, Refund & Cancellation Policy outlines the terms under which returns, refunds, and cancellations are handled for purchases made through our online store dealing in second-hand books, stamps, stationery, and other related items.
1. Definitions
For the purpose of this policy:
- “Company”, “We”, “Us”, or “Our” refers to BACASEMULA SDN. BHD., located at No.2, Tingkat Satu, Jalan Bidara 1, Taman Suria, 86000 Kluang, Johor, Malaysia.
- “You”, “Customer”, or “Buyer” refers to the individual or entity that makes a purchase from the Company.
- “Goods” or “Items” refer to all second-hand books, stamps, stationery, and other related items listed and sold on our online platforms.
- “Website” refers to any official e-commerce or digital platform operated by the Company.
2. Return Policy (30 Days)
If you are not satisfied with your purchase, you may request a return within thirty (30) calendar days from the date you received your item.
Conditions for Return:
To be eligible for a return:
- Items must be returned in the same condition as received.
- The item must be unused and unaltered.
- All original packaging, labels, and any accompanying documentation must be included.
- A valid proof of purchase (e.g., receipt, invoice, or confirmation email) is required.
Ineligible Returns:
Returns may be denied if:
- The item shows signs of use, alteration, or damage after delivery.
- The item is returned incomplete or missing original materials.
We encourage customers to handle second-hand items with care upon delivery to maintain eligibility for returns.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- A refund will be issued to your original method of payment.
- The refund may take up to 7–14 business days to appear on your account, depending on your financial institution.
Refunds are processed only for the value of the returned item(s).
4. How to Initiate a Return
To start a return, follow these steps:
- Contact us at bacasemula@outlook.com within 30 days of receiving your order.
- Include the following:
- Full Name
- Order Number
- Reason for Return
- Photos of the item (if applicable)
- Wait for our response with return instructions and confirmation.
Please ensure items are packed securely to avoid damage during transit.
5. Cancellation Policy (Within 12 Hours)
Orders may be cancelled within twelve (12) hours from the time of purchase.
Conditions:
- Cancellation requests must be sent to bacasemula@outlook.com with your order number and contact details.
- Orders that have already been processed, packed, or shipped are not eligible for cancellation and must follow the return process instead.
- If the cancellation is approved within the time limit, a full refund will be processed through the original payment method.
We recommend reviewing your cart carefully before completing your order to avoid unintentional purchases.
6. Incorrect or Damaged Items
If you receive an item that is:
- Not what you ordered
- Significantly different from the listing
- Damaged upon arrival
Please contact us within 3 calendar days of delivery. Include:
- Order Number
- Description of the issue
- Photos showing the problem
We will assess the situation and provide options for replacement or refund based on stock availability and condition of the goods.
7. Exchange Policy
We do not offer direct exchanges. If you need a different item, please return the original item (if eligible), and place a new order.
8. Contact Information
For questions or assistance with returns, refunds, or cancellations, please contact us at:
BACASEMULA SDN. BHD.
Email: bacasemula@outlook.com
Address: No.2, Tingkat Satu, Jalan Bidara 1, Taman Suria, 86000 Kluang, Johor, Malaysia